About emergency repairs

• Emergency repairs can be reported 24 hours a day, 365 days a year
• An emergency is if there is a serious risk to your health, safety or security, or where there is a risk of serious damage to your property
• Emergency repairs requests will be attended to within 24 hours of being reported
• Please make sure you only phone us out-of hours if there is a genuine emergency. It is really important that the system is used properly and you do not waste our money by calling when the repair could wait until the next day
• The out-of-hours emergency service is available on our usual phone number 01376 535400

Emergency Repairs (completed in 24 hours)

• Major burst of outside water supply pipes
• Major leaks inside your property
• No electrical power in the whole house (but not area-wide power cuts or disconnections by suppliers)
• Blocked or overflowing sewers or internal soil pipes
• Dangerous electrical faults
• Storm, accident or flood damage to the structure (initially to make the item safe)
• Dangerous structures, for example a collapsed wall, major roof leaks and faults
• Repairs to front or rear entrance doors
• Repairs to ground floor and balcony windows (where security is affected)
• Broken or leaking toilet pans and cisterns (if there is only one toilet in your home)
• Repairs to communal television aerials
• Repairs to electric water heaters (if this is the only way that you can heat your water)
• Board and 'make safe' broken glass

Urgent Repairs (completed in seven days)

• A blocked sink, bath or basin
• Taps that will not turn off (stuck running) 
• A loose banister or handrail (or come off completely)
• Repairs to electric water heaters (if this is the only way that you can heat your water)
• Serious roof leaks and faults
• Individual electrical fittings that are not working
• Fitting new toilets, wash hand basins and baths (if yours are unusable)

Routine Repairs (completed in 28 days)

• Repairs to doors and windows not being done under our planned maintenance programme and not effecting the security of your home
• Repairs to kitchen units
• Floor repairs
• Minor roof repairs
• Replacing your toilet, wash basin or bath, due to fair wear and tear
• Plastering (although minor cracks are your own responsibility)
• Rendering pointing and other outside repairs
• Garage roof repairs
• Replacing guttering and downpipes
• Fencing (i.e one post, one panel) or concreting not being done under our planned maintenance programme
• Fitting new glass
• General joinery work
• An electrical safety check that needs carrying out

Report a Repair online now