Greenfields has published the results of our first District-wide postal survey. It was carried out in September 2009 amongst thousands of their residents to find out what they think of the service provided to them and how they think it could be improved.

The survey revealed that:

• 94% of residents are satisfied with the attitude of repairs staff
• 89% of residents are satisfied with their neighbourhood
• 87% of residents found staff helpful
• 87% of residents think that Greenfields is good at keeping them informed
• 85% of residents are satisfied with the quality of their home
• 84% of residents are satisfied with the condition of their property
• 83% of residents are satisfied with the overall service provided to them
• 82% of residents are satisfied with value for money of their rent
• 81% of residents are satisfied with the repairs and maintenance survey 

Mike Gosling, Performance Manager at Greenfields, said: “These are excellent results for our first major survey since transfer in 2007. They clearly show that since the last survey in 2006, we are improving in all our key service areas, such as repairs, customer service, major home improvements and locality/area management.” 

Phil Adams, Chief Executive, said: “We would like to thank everyone who took part in our first STATUS survey. The results are very important to us, as we can tailor improvements to meet our residents’ needs. Ultimately, we want our residents to be happy in their homes and neighbourhoods and we will do everything we can to make sure this is the case.”