Live Chat Software by Click4Assistance UK

Customer service team

Customer service team

We are committed to providing an excellent standard of service to all who contact us. We are on your side and here to help.

Let’s talk

Our Customer Service Centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. You can also call us outside of office hours to report repairs or anti-social behaviour, 24 hours a day, 365 days per year.

We love to learn about the experiences you have had whilst dealing with us and we always encourage the submitting of feedback. Whether you have received excellent customer service, would like to make a complaint or simply wish to comment, your views are really important to us.

Self-Service Portal

Use our Self-Service Portal to report & schedule repairs, explore your repairs history, check your rent balance and much more. Just read our Self Service Portal Guide to get started.

Online

You can make a complaint or give us some feedback online. Visit our feedback page by clicking the following link: Give us your feedback.

Email

You can email us on: csc@GreenfieldsCH.org.uk

Text

You can text us on our text-only number: 07860 024 511 (Please note that we are unable to receive texts containing pictures or emojis)

Call

Tel: 01376 535400
Repairs Freephone: 0800 970 6050 (Free from mobiles)
We welcome calls from TypeTalk.

Visit

Our reception staff aim to help you with queries and offer advice. Our office has wheelchair access and hearing loops are available. It’s open 8:30am to 5:00pm, Monday to Friday.

Greenfields House
Charter Way
Braintree
Essex
CM77 8FG

Supporting documents

Click the links below to download useful information from Greenfields:

Contact us

Contact the Greenfields team on the information below:

Self-service portal

Visit our self service portal

Email us

csc@greenfieldsch.org.uk

Text us

07860 024511

Connect with us

Call us on 01376 535400 or visit our social media pages by clicking on the buttons below.

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

Self-service portal

If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

Self-service portal

Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

Customer service

Latest news

Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

Latest news

Logo Image
Logo Image
Logo Image
Logo Image
{"slides_column":"4","slides_scroll":"1","dots":"true","arrows":"true","autoplay":"true","autoplay_interval":"2000","loop":"true","rtl":"false","speed":"1000","center_mode":"false"}