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Resident Challenge Group

Resident Challenge Group

We pride ourselves on being a Community Gateway Association, empowering residents to tell us what they think of the services we provide. Our Resident Challenge Group (RCG) plays a crucial role in this. To find out more information about our Resident Challenge Group, please read the information below.

What is the Resident Challenge Group?

Our RCG conducts regular reviews of services provided Greenfields, holding us to account for our decisions, performance and conduct. The group highlights areas for improvement and provides recommendations to our Community Gateway Group (CGG) and Board. They also look at issues in terms of value for money and equality & diversity. Recent reviews have included:

  • Repairs Appointment Slots Review (2015)
  • Rent Statement Review (2016)

Below are statements from some group members :

Philip Watts

“I have been a Greenfields resident since 2007, when Greenfields was formed. Along with other Greenfields residents, we started the Humber Road Group to improve the estate where we live in Witham. Being Chairperson of the RCG makes me proud of our group and the input we make to Greenfields. I enjoy working with a great group of people and the challenges we set ourselves.”

Ian Bodley

“I have been a Greenfields tenant for six years, and been on the RCG since it was formed in 2012. I found it challenging helping Greenfields to keep up to the standard of their homes, and enjoyed the completion of our second project on bringing empty homes up to standard. The group is very friendly and the meetings are interesting and informative. We hope to represent all the residents on all fronts.”

This group has now been replaced by Task and Finish Groups, which are supplemented by our Virtual Voices. Our Community Gateway Group scrutinises our performance and sets targets for our services.

Supporting documents

Click on the links below to download helpful information on our Resident Challenge Group:

Contact us

If you would like to find out more about the work the RCG has done, contact the Greenfields team on the information below:

Call: 01376 535400
Text: 07860 024511

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

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If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

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Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

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Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

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