Equality for all

Equality for all

We want to be recognised as an organisation that offers equal opportunities, and welcomes and values diversity. We won’t tolerate discrimination, harassment and victimisation of any kind, and we treat people with dignity and respect.

Our Equality Framework

Our Equality Framework sets out our commitment to equality and diversity and how we ensure it is consistently applied. This applies to everyone that we come into contact with.

We will meet the requirements relating to equality and diversity in the Equality Act 2010.

We will also meet the requirements of the Regulatory Framework, published by our Regulator of Social Housing. Equality and diversity applies across all Standards mentioned, particularly the Tenant Involvement and Empowerment Standard.

At Greenfields, equality and diversity are part of everything we do. They are reflected in the themes in Building Communities Together, our Corporate Strategy for 2019 to 2025, and will be integral to new strategies which build on this. We make equality and diversity training available to staff, Board members and volunteers. A person found to have breached this framework may be subject to disciplinary action under our Disciplinary Procedure.

Our commitment to equality, dignity and diversity includes:

  • Ensuring our assets best meet the needs of our customers
  • Considering local needs when planning future housing provision
  • Publishing clear and accessible documents, which consider equality and diversity
  • Providing choices that are appropriate to the diverse needs of all
  • Using monitoring data to make sure that services are not discriminating and meet the needs of our people
  • Understanding the different needs of our people, including their protected characteristics and people with additional support needs
  • Providing opportunities for all people to have their say on decisions that affect them
  • Removing barriers to employment, and ensuring equality of opportunity to develop potential and progress within Greenfields
  • Having a zero-tolerance approach to anti-social behaviour and hate crime
  • Promoting communities that are united and value diversity

Protected characteristics

  • Age
  • Disability
  • Sex
  • Gender reassignment
  • Marriage or civil partnership
  • Pregnancy or maternity
  • Race
  • Religion or belief
  • Sexual orientation

Hate Crime

Greenfields House is a Hate Incident Reporting Centre, providing a drop-in service for victims and witnesses. Ambassadors will provide a confidential area to interview victims and take reports before storing the information securely.

Hate Crime is a criminal offence which occurs when someone perceives someone is being hostile or prejudicial towards them because of their race, ethnicity, religion, belief, gender, gender identity, disability, sexual orientation or any other actual or perceived difference.

If the witness or victim consents, their personal details are passed on to Essex Police and any other appropriate agencies. If they wish to remain anonymous, the report passed to police will be edited to ensure they cannot be identified. If there is a risk of serious harm, information will be shared with Essex Police without consent.

To report a hate crime, please contact Greenfields and ask to speak to a Hate Crime ambassador.

Information in other formats

We can provide information in large print, Braille or audio format, and  translation services may be offered to help you access our services if English is not your first language.
If you would like information in another format, please contact our Customer Services Centre.

Supporting documents

Click on the links below to download helpful information relating to equality and Greenfields:

Contact us

Contact the Greenfields team on the information below:

Email us


Text us

07860 024511

Connect with us

Call us on 01376 535400 or visit our social media pages by clicking on the buttons below.

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

My Greenfields

If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

My Greenfields

Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

Customer service

Latest news

Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

Latest news

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