Meet our Executive Management Team
Our Executive Management Team is responsible for ensuring that the strategic priorities of our Board are delivered.
Turning the plan into reality
This means fulfilling all of our commitments in our From Good to Great Plan 2015-2020 and making sure that our staff, partners, residents, members of our communities and others understand what we do and why we do it.
Emma Palmer
Chief Executive
Emma has 26 years of housing experience, and her previous role was Executive Director at Flagship Group.
She started her housing career at Suffolk Heritage Housing Association before working for Ipswich Borough Homes, Moat, Estuary Housing Association and East Thames Group. She spent a year as Managing Director of Suffolk Heritage before joining Flagship in 2010. She is a Non-Executive Director of Suffolk Housing Society and has held various other Board positions over 13 years.
Emma said: “I am delighted and honoured to be working at Greenfields. It is a great organisation with huge potential and an exciting future. ”
David Hall
Finance and Resources Director
David has responsibility for the majority of the internal ‘engine’ of Greenfields, ensuring that the funding, the people and the systems are all in place to meet the demands of the business and the expectations of our customers. He is also the Company Secretary.
He has previous experience of housing as the Director of Finance for The Havebury Housing Partnership. David has also enjoyed a spell working in New Zealand during his time with the accounting firm, KPMG.
“We have been successful in achieving the transfer promises made to our tenants and leaseholders and our progress is shown by our STAR survey satisfaction feedback, our performance and our external accolades, including being an Investors in People Champion. I am excited to be working with an excellent group of people in our Greenfields family and look forward to achieving our commitments in our Strategic Plan.”
Richard Gormley
Interim Property Services Director
Richard has over 30 years experience in the housing sector, having worked as a Housing & Property Services Director for housing associations, local authorities and ALMOs. Richard has also worked as a consultant, both independently and for some of the major consultancy providers.
Richard manages Greenfields’ Property Services Directorate, which includes Asset Management and Planned Maintenance and is responsible for ensuring that Greenfields achieves effective and efficient use of its assets, while ensuring residents get value for money.
He said: “This is an exciting time to be working with Greenfields as we work with residents and other stakeholders to make effective use of our assets, strengthen our ability to provide more homes and deliver excellent services for our residents.”
Sandra Crosby
Housing Director
Sandra has worked at Greenfields from the start and joined as the Housing Director just before the transfer in 2007. She has worked in housing for over 25 years, beginning on the front line as a housing officer.
Sandra’s team includes Neighbourhood Management, Support & Wellbeing (including tenant empowerment & Community Gateway) and Customer Excellence (which includes Customer Service, Customer Feedback and Communications).
She said: “We have achieved some great things since 2007. I am looking forward to the next stage on our journey from ‘Good to Great’, working with our residents, colleagues and the Board.”
Useful links
Click on the links below for more information relating to Greenfields and our team:
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Supporting documents
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Contact us
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Connect with us
Call us on 01376 535400 or visit our social media pages by clicking on the buttons below.
We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.
What is a Community Gateway Association?
Self-service portal
If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.
Our customer service team
Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.
Latest news
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