How are we doing?

You can view our latest performance figures for different services we provide at the bottom of this page.

We compare our performance with other similar housing providers in the East, South East and South West to make sure we are providing value for money and a high standard of service.

Annual report and financial statements

Greenfields’ Annual Report shows how we’re much more than a housing provider, and how we create and deliver value for local people and communities. For 2018, we have created an infographic, giving you a wealth of information at the touch of a button.

Please view our 2017/18 Annual Report by clicking this link: Annual Report 2017/18

Our Financial Statements provide a record of our financial activities. To read this document please see the supporting documents area on the right-hand-side of this page.

Local Offers

Greenfields consults with its tenants via the Greenfields Residents Groups and Community Gateway Group to establish what they feel we should be provided in terms of service standards. A list of Local Offers is drawn up which sit under the 4 main themes: People, Home, Service & Community. Local Offers are fundamental in making sure Greenfields stays focused on what’s important to our tenants. This is why it is key that the offers are set and monitored by our tenants.  To find out more about our Local Offers and how we perform against them please click on the Local Offers PDF in the supporting documents section on the right of the page.

Home

• We will report on a quarterly basis on investment in our homes on planned works
• We will report on a quarterly basis the amount of new homes being developed

Service

• We will report on the percentage of repairs completed at the first visit
• We will report on the average number of calendar days taken to complete repairs
• We will report the percentage of overall satisfaction of the grounds maintenance
• We will report on the number of households which have applied for and been awarded items from the Hardship Fund
• We will report on the number of rechargeable repairs
• We will report on Task & Finish Group outcomes

People

• We will report on the number of open cases we have in our housing for older people
• We will report on the number of open cases we have in our general needs properties
• We will report on the percentage of tenants who are gold members of Greenfields
• We will report on the number of tenants given extra support by the Tenancy Sustainment Team in general needs properties
• We will report on the number of new employees undertaking induction training
• We will report on the number of additional training sessions with existing staff on Community Gateway
• We will report on the number of people given support with Universal Credit by the Tenancy Sustainment Team
• We will report on Involved Residents Training

Community

• We will commit to contacting residents by Mailchimp for block inspections
• We will commit to carry out estate inspections
• We will commit to help customers who need Supported Garden Maintenance.

Public Contracts Regulations 2015

We monitor our obligations under the Public Contracts Regulations 2015 to make payments to our contractors and suppliers within 30 days. The table below shows our performance in 2017/18.