Greenfields Annual
Report 2017/18

Strong foundations

To work together to provide the best homes
and services for people in our communities

Number of staff (Full Time/Part Time split) 205/70
Number of staff
(Full Time/Part Time split)
205/70
Amount spent with local suppliers
12 milion
44 Apprenticeships since 2007
Total value of housing assets
304.7m
ohw we spend each £1
  • 56p Development
  • 14p Management
  • 8p Maintenance
  • 10p Improving Homes
  • 10p Interest
  • 1p Support and Services
  • 1p Community Projects and Empowerment
304.7m
General Needs 7,556
Housing for Older People 407
Leasehold 482
Shared Ownership 123
304.7m
Turnover: £47.1 million
Operating surplus: £17.5m (up from £13.4m last year)
23
Number of homes sold under the
Right to Buy/Acquire schemes:

...to build a brighter future

Investment in new homes
£28 million
Number of new homes
£ spent on improving existing homes

… so we’re there if you need us

Number of repairs completed:
15,430
(17,820 last year)
% Repairs completed
within target time
99.2%
Compliments
received:
347
Complaints
received:
85
Complaints
resolved in
target time:
99%
% Customer enquiries
resolved at first contact
87.85%
Website: 237,069
pages viewed by
% of rent
collected from
current tenants
collected (year on year)
£39.8m/99.58%
(£39.7m/99.85% last year)
Self Service Portal:
new sign-ups: 804
transactions: 737
rent and repair checks:
14,162
£39.8m/99.58%
(£39.7m/99.85% last year)
Anti-Social Behaviour cases closed: 850
Domestic abuse reports investigated: 49

...to allow us to Make A Difference

Number of tenants
and leaseholders
actively involved:
354
Amount and value of voluntary work
created: 311 volunteers, nearly
2,000 hours of voluntary work,
totalling 54 weeks of full time
employment worth approx. £26,000
Community improvements
funded by Area Forums:
£42,611
Amount given in local grants:
£94,000
Outcome highlights of involvement:
12 Make A Difference days,
13 Community Action plans

Potential flytippers
challenged who cleared
their rubbish:
83
Fly-tips
removed:
440

...to Improve Lives

Tenancy sustainment
60
residents
supported
to stay in
their homes
Supported
Garden
Maintenance:


Gardens
maintained
118
Hedges cut
83
£ spent on aids and
adaptations (A&A):
£482k
Major A&As
completed:
171
Minor A&As
completed:
368
Benefits advice:
145 residents
supported,
generating
£433,330
Health & Wellbeing:
10 volunteers spent 419 hours providing Chair Based Exercise classes attended 841 times. The service created Pizza Gardens at 5 schools. Mental Health First Aiders supported 16 people in the workplace.
Digital Inclusion:
91
residents
supported
Housing for Older People Schemes:
Support to reduce risk of falls – 124
Increased support networks – 329
Health management support – 588
Help to improve social networks – 1,268