Community Gateway Group induction information

Community Gateway Group induction information

Find out what you need to know once you’re a new member of our Community Gateway Group.

Welcome to the Community Gateway Group

A Community Gateway is an innovative way of running social housing, meaning true tenant and leaseholder involvement in decision-making about homes and services. We’ve always held great pride in welcoming tenants into the “Greenfields Family.” Our core objective is to improve lives and without the input from our residents this is simply not achievable.

Our Community Gateway Group ultimately holds our board to account and they play a crucial role in making sure the right services are being delivered in the right way at the right time. It’s a very rewarding role and is key in making sure Greenfields succeed in improving people’s lives.

Please read the documents below, and take a look at the useful links on the right-hand side of this page to find out more about Greenfields and volunteering for us.

Become a member of Greenfields

If you’re not yet a member of Greenfields, please click on this link to find out more and join our free scheme: Greenfields membership

Community Gateway Group Terms of Reference

Find out more detail about the role and purpose of the Group by clicking on this link: 

Community Gateway Group Statement

The Statement explains exactly what being a member of the Group means for Greenfields. Click on this link to read the statement: 


We have four strategies, which each reflect the four main themes in our From Good to Great Plan 2015-20: Home, Service, Community and People. Our strategies explain what we are going to do across the organisation to ensure we achieve everything we promise in our From Good to Great Plan. Read our strategies by clicking on the links below:

Home Strategy
Service Strategy
Community Strategy

Jargon Buster

Although we try to be clear and transparent in all that we do, we may slip into jargon or “housing speak” from time to time! You may find it useful to click on this link to read this jargon buster from the Housing Quality Network: 

Supporting documents

Click on the links below to download useful information about Greenfields:

Contact us

Contact the Greenfields Team on the information by clicking on the link below:

Contact us

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

Self-service portal

If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

Self-service portal

Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

Customer service

Latest news

Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

Latest news

Make a Stand
Sunday Times