Contact Us

Self-Service Portal

Use our Self-Service Portal to report & schedule repairs, explore your repairs history, check your rent balance and much more.

Residents can message us via the Self Service Portal and receive a response within one working day.

Live Chat

Click our ‘Chat live with us’ box (located at the bottom of the page) to be connected instantly to our Customer Service Team or alternatively, leave us a message.


You can email us on: We will respond to you within five working days.


You can text us on our new text-only number: 07860 024 511. Please note that we are unable to receive texts containing pictures or emojis.


Our Customer Service Centre is open 8:30am to 5:00pm, Monday to Friday, for all enquiries.

We operate an out-of-hours service for reporting repairs and anti-social behaviour, 24 hours per day, 365 days per year, which can be accessed by calling the number below and listening to the prompts.

Telephone: 01376 535400
Repairs Freephone: 0800 970 6050 (24 hours per day, 365 days per year)

We welcome calls from TypeTalk.

Third parties: If you would like a third party to speak to us on your behalf, then you must fill in a signed form to confirm your wishes. You can download the form by clicking here:


We also have reception staff based at our Braintree office.

Our office is open 8:30am to 5:00pm, Monday to Friday. It has wheelchair access and hearing loops are available.

Greenfields address:
Greenfields House
Charter Way
CM77 8FG

Get in touch form

You can also get in touch by filling out the form below. Add your details, what you’re getting in touch about and more information about your query. Then simply press send. We will respond within five working days.

Alternatively, if you are a Greenfields resident then you can log on to the Self Service Portal and message us. As part of our Customer Service Standards, we respond to these messages within one working day.

By providing the above information, you consent to Greenfields accessing & processing your data. This information will be used to deal with your enquiry and provide a full response. Your data will be stored on our system.
For further information please see Our Privacy Policy.

I give my consent and confirm that I understand how the data submitted will be used.
I give my consent

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

Self-service portal

If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

Self-service portal

Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

Customer service

Latest news

Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

Latest news

Make a Stand
Sunday Times