Contacting Greenfields

COVID-19 Update

Our Customer Service Advisors are working from 8:30am to 5pm on weekdays as usual. Please bear with us if there are network issues and get in touch if you believe we may be able to help in any way.

Greenfields House remains closed to visitors.

My Greenfields

Use My Greenfields to book, check and change your repairs, check and pay your rent balance and message us.

Live Chat

Click our ‘Chat live with us’ box (located at the bottom of the page).

Email

You can email us on: csc@GreenfieldsCH.org.uk. We will respond to you within five working days.

Text

You can text us on our new text-only number: 07860 024 511. Please note that we are unable to receive texts containing pictures or emojis.

Call

Our Customer Service Centre is open 8:30am to 5:00pm, Monday to Friday, for all enquiries.

Outside of these hours, if you need to report an emergency repair or anti-social behaviour issue, you can contact us on the same numbers.

Telephone: 01376 535400
Repairs Freephone: 0800 970 6050 (24 hours per day, 365 days per year)

We welcome calls from TypeTalk.

Third parties: If you would like a third party to speak to us on your behalf, then you must fill in a signed form to confirm your wishes. You can download the form by clicking here:

Third Party Authorisation form 101.35 KB

Download

Visit

To help further prevent the spread of Coronavirus, Greenfields House will be closed to visitors from Monday, 23 March. If you were due to have an appointment there, you will be contacted in due course to make alternative arrangements such as a phone appointment. We will continue to collect post from Greenfields House unless any future Government restriction prevents us from doing so.