Use My Greenfields to book, check and change your repairs, check and pay your rent balance and more.
Residents can message us via My Greenfields and receive a response within one working day.
Click our ‘Chat live with us’ box (located at the bottom of the page) to be connected instantly to our Customer Service Team or alternatively, leave us a message.
You can email us on: csc@GreenfieldsCH.org.uk. We will respond to you within five working days.
You can text us on our new text-only number: 07860 024 511. Please note that we are unable to receive texts containing pictures or emojis.
Our Customer Service Centre is open 8:30am to 5:00pm, Monday to Friday, for all enquiries.
We want to deal with your enquiries as quickly as possible. However, our phone lines are often very busy on Monday mornings, so you may experience a delay if you call at this time. Alternatively, if you are a tenant, you may wish to use My Greenfields to book a repair, check your rent or have a general enquiry. You can also contact us by email, text, live chat or on Facebook.
We operate an out-of-hours service for reporting repairs and anti-social behaviour, 24 hours per day, 365 days per year, which can be accessed by calling the number below and listening to the prompts.
Telephone: 01376 535400
Repairs Freephone: 0800 970 6050 (24 hours per day, 365 days per year)
We welcome calls from TypeTalk.
Third parties: If you would like a third party to speak to us on your behalf, then you must fill in a signed form to confirm your wishes. You can download the form by clicking here:
We also have reception staff based at our Braintree office.
Our office is open 8:30am to 5:00pm, Monday to Friday. It has wheelchair access and hearing loops are available.
Text and email feedback
Our aim is to provide you with services so good that you would happily recommend us to your family and friends.
That’s why whenever you contact us or receive a service such as a repair, you may receive a text or email afterwards asking for your thoughts on our service.
The survey simply asks you to rate your experience on a 1-5 scale, and then tell us why you gave that score.
We’re asking this because we want to use your feedback to identify ways of improving the services you receive. So if you do receive a message, please take the time to give us your feedback.
Give us your feedback
Whether it’s a complaint, a compliment or just some general feedback, we’re here to listen to you.
If you are disappointed with the service you have received from us, please fill in our short form on the link below and we will do our utmost to resolve it to your satisfaction.
Alternatively, if you are especially pleased or grateful with the service you have received from us, please let us know.
Click this link to find out more: Submit your feedback
Get in touch form
You can also get in touch by filling out the form below. Add your details, what you’re getting in touch about and more information about your query. Then simply press send. We will respond within five working days.
Alternatively, if you are a Greenfields resident then you can log on to My Greenfields and message us. As part of our Customer Service Standards, we respond to these messages within one working day.
Frequently asked questions (FAQs)
You may find it useful to take a look at our FAQs before you contact us. Click on this link to view: Frequently asked questions
What is a Community Gateway Association?
We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.