Contact Us

Contacting Greenfields

COVID-19 Update

Our Customer Service Advisors are working from 8:30am to 5pm on weekdays as usual. Please bear with us if there are network issues and get in touch if you believe we may be able to help in any way.

Greenfields House remains closed to visitors.

My Greenfields

Use My Greenfields to book, check and change your repairs, check and pay your rent balance and message us.

Live Chat

Click our ‘Chat live with us’ box (located at the bottom of the page).

Email

You can email us on: csc@GreenfieldsCH.org.uk. We will respond to you within five working days.

Text

You can text us on our new text-only number: 07860 024 511. Please note that we are unable to receive texts containing pictures or emojis.

Call

Our Customer Service Centre is open 8:30am to 5:00pm, Monday to Friday, for all enquiries.

Outside of these hours, if you need to report an emergency repair or anti-social behaviour issue, you can contact us on the same numbers.

Telephone: 01376 535400
Repairs Freephone: 0800 970 6050 (24 hours per day, 365 days per year)

We welcome calls from TypeTalk.

Third parties: If you would like a third party to speak to us on your behalf, then you must fill in a signed form to confirm your wishes. You can download the form by clicking here:

Visit

To help further prevent the spread of Coronavirus, Greenfields House will be closed to visitors from Monday, 23 March. If you were due to have an appointment there, you will be contacted in due course to make alternative arrangements such as a phone appointment. We will continue to collect post from Greenfields House unless any future Government restriction prevents us from doing so.

Get in touch form

You can get in touch by filling out the form below. We will respond within five working days.

Eastlight will process the information you have provided to deal with your enquiry and provide a full response to your message.
For further information regarding how we may use, store, process and share your personal information please see Our Privacy Policy. This information is also available on request.

I have read and I understand how the data submitted will be used

Frequently asked questions (FAQs)

You may find it useful to take a look at our FAQs before you contact us. Click on this link to view: Frequently asked questions

Give us your feedback

Whether it’s a complaint, a compliment or just some general feedback, we’re here to listen to you.

Click this link to find out more: Submit your feedback

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

My Greenfields

If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

My Greenfields

Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

Customer service

Latest news

Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

Latest news

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