Customer service team

Customer service team

We are committed to providing an excellent standard of service to all who contact us. We are on your side and here to help.

Let’s talk

Our Customer Service Centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. You can also call us outside of office hours to report repairs or anti-social behaviour, 24 hours a day, 365 days per year.

We love to learn about the experiences you have had whilst dealing with us and we always encourage the submitting of feedback. Whether you have received excellent customer service, would like to make a complaint or simply wish to comment, your views are really important to us.

Text and email feedback

Our aim is to provide you with services so good that you would happily recommend us to your family and friends.

That’s why whenever you contact us or receive a service such as a repair, you may receive a text or email afterwards asking for your thoughts on our service.

The survey simply asks you to rate your experience on a 1-5 scale, and then tell us why you gave that score.

We’re asking this because we want to use your feedback to identify ways of improving the services you receive. So if you do receive a message, please take the time to give us your feedback.

Frequently asked questions (FAQs)

You may find it useful to take a look at our FAQs before you contact us. Click on this link to view: Frequently asked questions

My Greenfields

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Use My Greenfields to book, view and change repairs, check and pay your rent balance, contact us and more.

Live Chat

Click our ‘Chat live with us’ box (located at the bottom of the page) to be connected instantly to our Customer Service Team or alternatively, leave us a message.


You can make a complaint or give us some feedback online. Visit our feedback page by clicking the following link: Give us your feedback.


You can email us on:


You can text us on our text-only number: 07860 024 511 (Please note that we are unable to receive texts containing pictures or emojis)


Tel: 01376 535400
Repairs Freephone: 0800 970 6050 (Free from mobiles)
We welcome calls from TypeTalk.


Our reception staff aim to help you with queries and offer advice. Our office has wheelchair access and hearing loops are available. It’s open 8:30am to 5:00pm, Monday to Friday.

Greenfields House
Charter Way
CM77 8FG

Supporting documents

Click the links below to download useful information from Greenfields:

Contact us

Contact the Greenfields team on the information below:

My Greenfields

Visit My Greenfields

Email us

Text us

07860 024511

Connect with us

Call us on 01376 535400 or visit our social media pages by clicking on the buttons below.

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

My Greenfields

If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

My Greenfields

Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

Customer service

Latest news

Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

Latest news

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