Customer service team
We are committed to providing an excellent standard of service to all who contact us. We are on your side and here to help.
Our Customer Service Advisors are working from 8:30am to 5pm on weekdays as usual. Please bear with us if there are network issues and get in touch if you believe we may be able to help in any way.
Greenfields House remains closed to visitors.
About the team
The Customer Service Team is the first point of contact for all of your enquiries. We book repairs, change appointments, log anti-social behaviour reports and much more.
Whether you contact us via the website, live chat, My Greenfields, email, text message, Facebook or by giving us a call, it will be one of our Customer Service Advisors talking to you, so feel free to choose whatever method makes you feel most comfortable.
Our Customer Service Centre is open 8:30am to 5:00pm, Monday to Friday, for all enquiries. You can also call us outside of office hours to report repairs or anti-social behaviour, 24 hours a day, 365 days per year.
We love to learn about the experiences you have had whilst dealing with us and we always encourage the submitting of feedback. Whether you have received excellent customer service, would like to make a complaint or simply wish to comment, your views are really important to us.
Text and email feedback
Our aim is to provide you with services so good that you would happily recommend us to your family and friends.
That’s why whenever you contact us or receive a service such as a repair, you may receive a text or email afterwards asking for your thoughts on our service.
The survey simply asks you to rate your experience on a 1-5 scale, and then tell us why you gave that score.
We’re asking this because we want to use your feedback to identify ways of improving the services you receive. So if you do receive a message, please take the time to give us your feedback.
Frequently asked questions (FAQs)
You may find it useful to take a look at our FAQs before you contact us. Click on this link to view: Frequently asked questions
Click the links below to download useful information from Greenfields:
Connect with us
Call us on 01376 535400 or visit our social media pages by clicking on the buttons below.
What is a Community Gateway Association?
We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.