Give us your feedback
All compliments and complaints are taken seriously and always passed to the relevant member of staff, their manager and our Customer Service Centre Managers.
Different ways to give feedback
Feedback can be made in person, by telephone, letter, email, text or social media.
To give us some feedback, make a compliment or a complaint, simply fill in our feedback form. To access the form, scroll to the bottom of this page or click the following link: Greenfields feedback form.
Compliments and Comments
If you are especially pleased or grateful with the service you have received from us, please let us know. We also appreciate your opinions and suggestions for any improvements that you feel could be made.
If you are disappointed with the service you have received from us, please contact us and we will try our utmost to resolve any issue you may be experiencing.
- We have two categories of complaints: ‘Expression of Dissatisfaction’, for issues that can be resolved at an early stage, and ‘Complaints’, for issues that may be more serious or need more detailed investigation.
For more information on this please click on the documents below:
We accept that there may be occasions where mistakes will cause financial loss to our residents:
- All requests for compensation are co-ordinated by the Customer Service Centre Manager and you will be required to demonstrate the loss and the value of the loss in order to receive compensation.
You can download our compensation policy here:
Text and email feedback
Our aim is to provide you with services so good that you would happily recommend us to your family and friends.
That’s why whenever you contact us or receive a service such as a repair, you may receive a text or email afterwards asking for your thoughts on our service.
The survey simply asks you to rate your experience on a 1-5 scale, and then tell us why you gave that score.
We’re asking this because we want to use your feedback to identify ways of improving the services you receive. So if you do receive a message, please take the time to give us your feedback.
Give us your feedback
Click the links below to download useful information about our policies and giving feedback:
Contact the Greenfields team on the information below:
Connect with us
Call us on 01376 535400 or visit our social media pages by clicking on the buttons below.
What is a Community Gateway Association?
We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.