‘Empowering’ Greenfields praised in Customer Service Excellence assessment

‘Empowering’ Greenfields praised in Customer Service Excellence assessment
25th October 2018 James Calnan

Whether you’re calling us, we’re visiting you or you’re using our online services, our focus is on ensuring you receive excellent customer service.

To check whether we continue to put our residents first, we have been put through our paces by an independent Customer Service Excellence assessor every year since 2012.

He spent a day at Greenfields House in October, meeting some of our staff and involved residents. He looked at 57 criteria, including the information we provide, the support we offer to all and how we try to ensure we answer your queries at the first time of asking.

Our assessor ruled we met the standard across the board and said we had improved our customer service in some areas.

The assessor highlighted the way staff like our Customer Service Advisors and Tenancy Sustainment officers offer empowering support to those who need it.

His report stated that there “continues to be a very customer-focused culture across Greenfields” and that the “Customer Service Centre responds speedily to calls and performs well”.

Find out about the support we can offer here: www.greenfieldsch.org.uk/support-for-you

To see the report, please click on this link: