Carole Ware is a Tenancy Sustainment Co-ordinator, helping residents with issues like hoarding and property neglect to stay in their homes and get the support they need. As part of her role she attends regular partnership events with other local support agencies who offer free advice on a range of issues. Here, she explains why her role is so rewarding:
“In the last year my team has expanded from just three Tenancy Sustainment Coordinators to include Financial Inclusion, Welfare Benefits, Health and Wellbeing and Digital Inclusion. Together, we provide a great support network for our residents.
What I love about our work is no two days are ever the same and our work is as varied as the people we support. You do need a sense of humour and to be able to think on your feet, as well as a good Sat Nav!
One day I can be with the team delivering Safeguarding Training to staff or our contractors, and the next supporting residents in their own homes, helping them to manage their tenancy. Areas we deal with mostly are hoarding and property neglect, but we don’t just stop there. We will support our residents with anything we can, as sometimes life becomes overwhelming and you just need someone to help get you back on track.
I have lost count of the number of referrals I have made over the years to other agencies, when our residents just need some extra support. These include MIND, Social Care and Age UK. I take great pride in our team’s work; helping residents successfully maintain their tenancies and get back on their feet again.
I, like the other Tenancy Sustainment Coordinators, am trained as a Mental Health First Aider, so we support staff and residents with confidential advice and referrals, when needed. This is a role I have a great deal of respect for as it always takes courage to ask: “Can you help me?”
My two work-related passions are multi-agency working and empowerment, so I was pleased to become involved with the Braintree MAC (Multi Agency Centre). This is a group formed from agencies working in the Braintree District who come together once a month at Braintree District Council Offices and offer free advice to anyone in need, regardless of their circumstances. Those seeking advice can just turn up; no appointment is needed. Our next event is on 14 January from 10am – 12pm, followed by 11 January at the same time. It’s a real one stop shop; just come along and you will see me there ready to say “hello!””
Need advice? See what our Tenancy Sustainment Team can offer by clicking on this link: Tenancy sustainment team