Community Gateway Group

Community Gateway Group

A Community Gateway is an innovative way of running social housing, meaning true tenant and leaseholder involvement in decision-making about homes and services.

Join our Community Gateway Group (CGG)

We actively encourage our residents to get involved with Greenfields and joining our Community Gateway Group (CGG) is one way to do this. As an elected member of the CGG you would:

  • Ensuring that the Board is aware of the views of its tenants and leaseholders when making decisions
  • Approving recommendations to our services
  • Ensuring that all tenants and leaseholders are able to access our involvement opportunities
  • Helping to recruit staff.

Greenfields Community Housing has always held great pride in welcoming tenants into the “Greenfields Family”. Our core objective is to improve lives and without the input from our tenants this is simply not achievable.

Our Community Gateway Group ultimately holds our board to account and they play a crucial role in making sure the right services are being delivered in the right way at the right time. It’s a very rewarding role and is key in making sure Greenfields succeed in improving people’s lives.  To find out more about what Community Gateway means at Greenfields, click on the statement link in the supporting documents section.

Along the way you can pick up key skills that may well benefit you in your everyday lives. These can include:

  • Working as one team
  • Project managing
  • Public speaking
  • Positive challenge

Championing the tenant’s voice is a key factor in these voluntary roles and we cannot wait to hear from you.  To find out more about the requirements for the role please click on the CGG Role Profile in the supporting documents box.  For more information on how to become a member of the CGG, please contact us.

To find out more about the CGG monthly meetings, download the CGG Minutes in the ‘Supporting documents’ box on the right.

Local Offers

Greenfields consults with its tenants via the Greenfields Residents Groups and CGG to establish what they feel we should be providing in terms of service standards. A list of Local Offers is drawn up which sit under four themes: People, Home, Service & Community. Local Offers are fundamental in making sure Greenfields stays focused on what’s important to our tenants. This is why it is key that the offers are set and monitored by our tenants.  To find out more about our Local Offers, please click on the Local Offers link in the supporting documents section on the right of the page.


  • We will report on a quarterly basis on investment in our homes on planned works
  • We will report on a quarterly basis the amount of new homes being developed


  • We will report on the percentage of repairs completed at the first visit
  • We will report on the average number of calendar days taken to complete repairs
  • We will report the percentage of overall satisfaction of the grounds maintenance
  • We will report on the number of households which have applied for and been awarded items from the Hardship Fund
  • We will report on the number of rechargeable repairs
  • We will report on Task & Finish Group outcomes


  • We will report on the number of open cases we have in our housing for older people
  • We will report on the number of open cases we have in our general needs properties
  • We will report on the percentage of tenants who are gold members of Greenfields
  • We will report on the number of tenants given extra support by the Tenancy Sustainment Team in general needs properties
  • We will report on the number of new employees undertaking induction training
  • We will report on the number of additional training sessions with existing staff on Community Gateway
  • We will report on the number of people given support with Universal Credit by the Tenancy Sustainment Team
  • We will report on Involved Residents Training


  • We will commit to contacting residents by Mailchimp for block inspections
  • We will commit to carry out estate inspections
  • We will commit to help customers who need Supported Garden Maintenance.

Co-op and mutual housing associations top the list of best social landlords

Greenfields has featured in a positive report on the value of mutuality in housing associations.  To find out more about how mutualist organisations operate and the value their mutuality delivers please download the Mutuality & Accountability in the Housing Association Sector from the ‘supporting documents’ box on the right.


Ken Davies

Ken Davies

Ken is Chairman of the Humber Road Estate Community Initiative and Treasurer of the Witham Tree Group. He taught Accountancy, Business Education and Mathematics for 25 years until retirement. He feels that the “Gateway model for Greenfields is an excellent one.”

Sue Green

Sue Green

Sue has been a secretary on the Humber Road Committee, and an involved resident since 2007, including being a member of the Witham Area Forum and a Greenfields Board member.

Grahaem Ball

Grahaem has lived in Witham for over 26 years and has been a resident leaseholder for seven. He currently works as an engineer. He believes in bringing a fair representation of leaseholders’ views and requirements to the Community Gateway Group.

Cliff Livermore

Cliff Livermore

Cliff has been a member of Hatfield Peverel Parish Council, Vice Chair and a member of the CA Executive Committee, and also a GMT Chairman for British Rail. He is married with four children.


Sean Collyer, Greenfields Residents Group South Representative

Sean has previously worked as a tyre and exhaust fitter, a security guard and a care assistant. He has been an involved resident since 2011 when he joined as a Forum Committee Member in Witham. He has been vice-chairperson for the residents group since 2014 and has recently been elected as Chairperson since August 2017.

Moia Thorogood, Greenfields Residents Group Mid Representative

Moia is a working  mum of 4, and has lived in Essex all her life.  Moia has been a part of Greenfields since before the transfer and enjoys being a volunteer within the community.

Steve Blows – Greenfields Residents Group North Representative

Steve has been an involved resident for the past 6 years, including Chair of the Halstead Forum and a forum representative on the CGG.  Steve specialises in older persons housing, and will always try to find ways to improve fellow residents lives.

Supporting documents

CGG Meeting Minutes

Contact us

If you would like to find out more about getting involved, please get in touch:

Text us

07860 024511

Connect with us

Call us on 01376 535400 ext 4269 or visit our social media pages by clicking on the buttons below.

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

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If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

My Greenfields

Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

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Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

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