“I give residents the tools they need to succeed in an online world”

“I give residents the tools they need to succeed in an online world”
26th April 2019 Amanda Bhavnani
Gemma Ball

Gemma Ball is our Digital Inclusion Co-ordinator, helping residents to open up their worlds and get online. In this blog she explains how her job is helping people to learn new skills, reduce loneliness and get back into work:

“My role is about engaging with our residents and giving them the tools they need to succeed in an online world. I offer support to those who need it and provide basic digital skills that many of us take for granted.

I focus on Universal Credit (UC) and provide help and assistance where needed, from submitting the initial claim and beyond.  I can help to create an email account (needed for all UC claims) and even complete the registration on their behalf. I also liaise with local job centres to ensure a smooth claim process and offer the claimant as much or as little support as they need.

I am enjoying getting out and about and meeting a wide variety of people and building strong partnerships with other organisations. One project I’m excited to lead on is tackling social isolation and loneliness within our communities. I am also assisting with Provide’s befriending scheme. Watch this space to see more about these potentially life-changing projects.

I also support and train our Digipals. These are residents who support other residents with using the internet and learning new skills. We meet monthly and are planning a new eight-week computer course this year covering a wide range of topics tailored to the individual. You can come to our coffee morning on Friday 14 June from 10am – 12noon at Greenfields House to find out more about what we offer and grab a hot drink and cake. Just contact me on 01376 535400 or gemma.ball@greenfieldsch.org.uk by Friday 7 June if you would like to come.

Emma Faulkner, our Financial Inclusion Co-Ordinator, and I are also starting a computer course at Sudbury Job Centre on Wednesday 15 May. Local residents will be referred to us directly from the Job Centre to help them get back to work, and the help we’ll offer includes CV-writing and applying for jobs via online platforms. It is my aim to roll these computer classes out regionally once proven successful.

This is just the tip of the iceberg, really. I’m excited about my role and what differences I can make; not only to our residents but to Greenfields in general.”

See more about the free support we offer by clicking on this link: Get online