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Privacy Policy

1. Who is responsible for my information?

Greenfields Community Housing Ltd (the “Data Controller”) [Registration No: Z1122456], is responsible for the collection, processing, storage and safe keeping of any information you provide on this website and the information you provide will be managed in accordance with relevant legislation (e.g. Data Protection Act).

2. What information do we collect about you?

As part of delivering services to you, certain personal information we collect and process will enable us to respond to your enquiry/interest in our service. This information is collected using cookies (see section 6 – Cookies).

3. How will we use the information about you?

We will use your information to [a] respond to your interest in our services, [b] respond to any enquiries you make and [c] keep you updated with the latest news (marketing) and products/services.

4. Who we may share your information with?

Information will be used across the organisation to ensure you are receiving all services you have requested; ensure your information is accurate and up to date and to promote other products Greenfields offers and/or to keep you updated with the latest news. We may also share your information with third parties for research purposes to enable us to gather your views on the services we are providing. We will not sell your information and will only share your information with other third parties where we are required to by law.

5. Marketing

Your information will be used for direct marketing purposes to keep you updated with our latest services/offers.

You can however, exercise your right under Data Protection Act to opt out of receiving any direct marketing by contacting us (see section 7.3 – Direct Marketing)

6. Cookies

6.1 Visiting our Website

When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns, using Google analytics (see section 6.3 – How we use Cookies). We do this to find out things such as the number of visitors to the various parts of the site.

We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

6.2 What are Cookies

Cookies are text files placed on your computer by websites you visit. These are widely used to enable the websites to work properly (e.g. ensuring that the right personal information collected is attached to the individual who submitted it) when collecting information that you have provided to the Data Controller. You may delete and block cookies if you wish from this site, however, please be aware that this could affect the functioning of this website. If you would like further information relating to cookies and what they do and how to delete them, please visit or

6.3 Third party cookies

We sometimes embed video content and photos from websites such as YouTube and the embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. You should check the relevant third party website for more information about these cookies.

We use cookies to enable our online live chat communication provided by Click4Assistance. Information about the types of cookies used by Click4Assistance can be found by clicking here.

6.4 Accepting cookies

For this site to function properly you will need to accept cookies. Please bear in mind that if you do not accept cookies, certain personalised features of this website cannot be provided to you.

7. Access to your personal information and correction

7.1 Access to your personal information

You have the right under Principle 6 of the Data Protection Act, to request access to the personal information we may hold about you by making a Subject Access Request application. If we do hold information about you, we will:-

  • Let you have a copy of the information in an intelligible form.

If you would like to know what, if anything, we may hold about you will need to put your request in writing to the address provided below.

7.2 Correction to your personal information

We make every effort to ensure that the information we hold about you is accurate and up-to-date. You may ask us to either to correct or remove information you think is inaccurate.

Please send your written request to the address in below

7.3 Opt Out of receiving Direct Marketing

You have the right at any time to ‘opt out’ of us processing using your personal information for direct marketing purposes. We then have up to 21 days to action this. If you wish to do this at any time (details below).

8. Disclosure of personal information

In most circumstances we will not disclose your personal information without consent, except where we are required to do so by law.

However, there will be times when for example we investigate a complaint about a service, we may need to share personal data across the Organisation and other relevant bodies (e.g. those we have commissioned to delivery service(s) on Greenfield’s behalf in partnership with).

You can obtain further information on:-

  • Information Sharing & Partnership Agreements we have with other organisations we work with to deliver services
  • Circumstances where we could pass personal data without your consent (e.g. prevention or detection of crime.

9. Links to other websites

This Privacy Policy only applies to this website and does not cover the links within this site to other websites. So if you link to other websites, you should read their Privacy / Cookie Policies.

10. Changes to our Privacy Policy

We will 8regularly review our Privacy & Cookie Policy and any updates will appear on this webpage.

11. How to contact us

Please contact us should you have any questions relating to this privacy policy; if you would like to make a Subject Access Request (SAR) Application to see what, if any, personal data we may hold on you; or you would like to receive further information on how you can make a SAR application, please feel free to contact us at:-

FAO: Business Assurance & Compliance Manager
Greenfields Community Housing Ltd
Greenfields House
Charter Way
CM77 8FG

Or email us at