Back in June last year, we launched our first Task and Finish Group, which is a new way for our residents to have their say what they want our services to look like, without taking up much of their time. We’re pleased to announce that as a result of the fabulous input of a group of residents, we’ve made some important changes to the annual visits that we make to each of our homes (also known as Tenancy Visits):
1. There will no longer be a standard annual visit to all properties. Visits will instead be targeted according to need, such as those in receipt of Universal Credit, or are likely to transition onto it soon (“working age” tenants who are not employed), or those who require support for specific issues
2. Visits will be more informal, with fewer questions asked
3. Visits will be an opportunity for residents to give their views about our services
4. Visits will aim to help our residents to feel empowered, particularly in relation to accessing digital services, such as our website and self service portal.
Diane Foley, Greenfields’ Head of Neighbourhoods, is pleased with the success of the first Group, and hopeful that others will be equally as worthwhile: “The Groups bring many advantages – both for Greenfields and our residents. Not only are our services refined and improved, but residents meet new people, learn new skills and may even increase their employability.”
Other Greenfields services being reviewed by Task and Finish Groups include our Self Service Portal – which gives residents the option to book their own repairs, check their rent accounts and more – our Supported Garden Maintenance Service, and our Handyperson Service.
Greenfields is one of only four Community Gateway associations in the country; meaning that all our residents have the opportunity to be closely involved in making important decisions about our homes and services. We offer a range of ways to have your say, from being a Virtual Voice, to being on our Board. Find out more about involvement opportunities by clicking on this link: Get involved