Volunteer residents and staff unite to improve our services

Volunteer residents and staff unite to improve our services
2nd December 2019 James Calnan
resident involvement

Easy-to-read rent letters, quicker repair bookings and support for a new campaign to tackle loneliness are coming thanks to groups of volunteer residents and colleagues.

Task and Finish Groups are made up of Greenfields residents and colleagues, who review a service and suggest improvements.

These are then debated by the Community Gateway Group of residents, which has the power to approve changes to services affecting residents.

At October’s meeting, the group approved the recommendation of three Task and Finish Groups.

  1. Rent letters will be simplified in 2020 after some residents highlighted that they were difficult to understand. Rent and service charges, including changes from the previous year, will be set out on the 1st page, with more detailed information following.
  2. A new system which will make it easier to book repairs is in the pipeline, while the possibility of introducing a dedicated phone line for repairs is being explored. Greenfields’ trades experts will also attend roadshows to show how to carry out minor repairs, and more “how to” videos will be published. Existing guides, including changing outside light bulbs and resetting circuit boards, can be viewed here: greenfieldsch.org.uk/you-and-your-home/repairs/repair-your-home-video-guide
  3. Greenfields is getting behind the United in Kind project to help anyone who is experiencing loneliness and isolation. Information about this scheme, and other support available in the community, can be found here: greenfieldsch.org.uk/support-for-you/tenancy-sustainment-team/health-and-wellbeing/additional-support

Want to improve the services you receive? Get involved with Greenfields. Find out more and sign up here: www.greenfieldsch.org.uk/task-and-finish-groups