Getting online and using our Self Service Portal is saving Greenfields and our residents thousands of pounds a year.
Using our convenient Self Service Portal (SSP) is more cost-effective for Greenfields and, in turn, will save tenants’ money.
A fellow housing association has estimated that a phone conversation to check your rent or book a repair costs £4, while carrying out the same check or request online costs 10p. So, for example, the 446 of you who checked your rent online in February rather than calling up could have saved you and your fellow residents £1,740!
Our Customer Service Advisors will continue to be on the end of a phone line, not least to help with emergencies, complex enquiries and to support those who cannot or don’t feel confident enough to use our online services.
However, the more our 24/7 online services are used to book repairs, check rent and more, the more our teams can devote their time to supporting our residents when they most need support.
Setting out the savings for Greenfields and residents that using the SSP brings was one of 10 improvements proposed by a Task & Finish Group made up of staff and residents. These changes have been supported and approved by the Community Gateway Group of residents.
After scrutinising the way the SSP runs and is promoted, the group’s proposals included:
- Providing a direct link to AllPay to allow users to pay rent without a second log-in
- Modernising its appearance
- Introducing ‘resident testers’ to trial future upgrades
- Holding a competition to change the SSP’s name.
Watch this space: these changes and more will be introduced later this year.
Anyone using the Self Service Portal in March will be entered into our fourth and final prize draw to win a tablet or other digital device of your choice worth up to £200.
To sign up or to find out more, please visit: www.greenfieldsch.org.uk/self-service-portal-2/
Want to have your say on how Greenfields operates? Find out about volunteering opportunities at: www.greenfieldsch.org.uk/get-involved