Reporting anti-social behaviour – ASB

Reporting anti-social behaviour

Our main aim when dealing with anti-social behaviour (ASB) issues is to help and support the victim and/or community.

Anti-Social Behaviour

We recognise the impact that anti-social behaviour (ASB) can have on the lives of residents and the importance of tackling it effectively.  We aim to provide an excellent service and have fully-trained Neighbourhood Co-ordinators to help and support you.

The Anti-social Behaviour, Crime and Policing Act 2014 defines ASB as: “conduct capable of causing housing related nuisance or annoyance to any person.”  Examples could include abusive and intimidating language or behaviour, excessive noise, graffiti, litter and fly-tips, drug misuse or drug dealing, drunken behaviour, and trespassing.

In order to combat Anti-Social Behaviour within our communities it is fundamental that we work closely with our key partner agencies, the main ones being both Essex Police and the Local Authority. These types of partners enable us to provide you with the best possible service and we will always encourage you to report serious cases of Anti Social Behaviour to the Police in the first instance.

Whenever ASB is reported to us the action that we take will be determined by the circumstances of that case and will be proportionate to the behaviour exhibited.  However, legal action is unusual and only taken in a very small number of cases.  In almost all cases where ASB is reported, the people involved will remain in their current homes, and will continue to be neighbours.

For that reason we will often provide the opportunity for residents to mediate with each other, or use informal measures such as Acceptable Behaviour Agreements or work in conjunction with the Police or local authority to try and find a solution.

Ultimately, though, people have different lifestyles and there is some level of mutual understanding required between neighbours.  In most cases, talking to your neighbour calmly about your concerns can resolve many minor problems before they get out of control. Sometimes people don’t realise they are being inconsiderate and don’t mean to be.

To report anti-social behaviour, please fill in the form below.

Title (required)

First Name(s) (required)

Last Name



Preferred contact details (please give phone number or email address)

Name(s) of people or persons causing the problem(s)

Address of people/person

Nature of complaint i.e. noise / graffiti / abusive / behaviour / control of pets / parking / litter etc. Please detail exactly what happened and what you saw or heard.

Have you contacted another agency?

If yes, please state which agency you have contacted i.e. Police / Social Services / Environmental Services / Dog Wardens etc...

Police Incident Number (if applicable)

What time and date did the incident occur?

Do you have any specific communication needs we need to be aware of?

If yes, please state your requirements:

Do you require communication to be provided in an alternative format (e.g. British Sign Language, different language, large print, Braille or audio CD)?

By providing the above information, you consent to Greenfields processing your data to enable us to effectively deal with the issues you have reported. You are able to withdraw your consent at any time by contacting your Neighbourhood Co-ordinator. However, please note that we are required to retain the information relating to this reported issue for as long as the affected tenancies remain active and six years after a tenancy has ended as per our Data Retention Schedule. For further information please see Our Privacy Policy or our Anti-social behaviour policy, found in the Supporting Documents panel on the right.

I confirm that I understand how the data submitted will be used.
I give my consent for my information to be processed as stated above

Hate Crime

Greenfields House is a Hate Incident Reporting Centre, providing a drop-in service for victims and witnesses. Ambassadors will provide a confidential area to interview victims and take reports before storing the information securely.

Hate Crime is a criminal offence which occurs when someone perceives someone is being hostile or prejudicial towards them because of their race, ethnicity, religion, belief, gender, gender identity, disability, sexual orientation or any other actual or perceived difference.

If the witness or victim consents, their personal details are passed on to Essex Police and any other appropriate agencies. If they wish to remain anonymous, the report passed to police will be edited to ensure they cannot be identified. If there is a risk of serious harm, information will be shared with Essex Police without consent.

To report a hate crime, please contact Greenfields and ask to speak to a Hate Crime ambassador.


Supporting documents

Click on the links below to download helpful information about Anti-social Behaviour:

Complete a diary sheet

Contact us

Please contact us or your Neighbourhood Co-ordinator to report concerns you may have about ASB or Hate Crime.

If it is an emergency, or you witness a serious crime, please call the Police on 999 immediately.

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