Reporting anti-social behaviour – ASB

Reporting anti-social behaviour

Greenfields will be there for our tenants when they need us and recognise the impact that Anti-Social Behaviour (ASB) can have on the lives of people living within our communities.

Covid-19 Update

We are continuing to provide a full Anti-Social Behaviour Service to our residents remotely.  However, where it is deemed necessary, we will carry out essential visits, ensuring that we follow Government guidelines for social distancing and the use of PPE. Please be mindful that since the Government instructed lockdown measures you may experience a rise in noise-related issues from your neighbours.  Where it is safe to do so we encourage you to try to resolve the issue in a polite, courteous manner either face-to-face or via a polite note through the door. Please read our Customer Offer on this page for further advice and tips.

What is Anti-Social Behaviour (ASB)?

Greenfields identify ASB as:

“Conduct that has or is likely to cause harm to people living in our communities”

We give particular attention to working with and supporting those people who are victims of Hate Crime, Domestic Abuse and other crimes that are linked to criminal activity. We will take pro-active steps working in partnership with the Police and partner agencies to tackle ASB effectively, while ensuring the safety and wellbeing of the victim is at the heart of what we do.

What you can expect from us

Please see the link  in the ‘Supporting Documents’ box on this page to our Customer Offer, explaining in detail what you can expect from us when reporting ASB, and what we would expect from you to help us help you. This Offer is unique as it’s has been drawn up in partnership with tenants who have previously been victims of ASB, enabling us to understand the true impact it can have.

When you report ASB we will always complete a Risk Assessment to help us understand the incident, frequency and impact of what is happening. We may ask you to complete Diary Sheets for a period of two weeks if we require further information to help us understand what is happening and how we can help.

If what you are reporting is not ASB we will advise you of Alternative Solutions to ensure that you are not left alone to deal with the problem, you are experiencing.

In some cases, where the level of ASB is a serious breach of the tenancy agreement and has put the victim at serious harm, we will consider Legal Remedies if it is considered reasonable and proportionate. Some of these remedies will include civil injunctions and possession proceedings. However legal action is unusual and only taken in a small number of cases.

Different lifestyles

It is also important to understand that people, by nature, will have Different Lifestyles and there will be some level of understanding required by neighbours. In most cases, talking with your neighbour calmly about your concerns can resolve many minor problems before they get out of control. Sometimes people do not realise they are being inconsiderate and don’t mean to be. If speaking to your neighbour does not work we can assist by offering our free in-house Restorative Solutions Service. Please contact our Customer Service Centre if this is something that you feel will help.


Crimestoppers are an independent charity that gives people the power to speak up and stop crime, 100% anonymously.  To find out more about the charity please click on the following link, Crimestoppers.


Fearless is a site where young people can access non-judgemental information and advice about crime and criminality.  They also provide a safe place for people to give information about crime, 100% anonymously.  To find out more about Fearless, please click on the following link, Fearless.

To report an anti-social issue to us please fill in the form below or contact us using the details on the right of this page.

    Title (required)

    First Name(s) (required)

    Last Name



    Your Email (required)

    Phone Number (alternative to email address)

    Name(s) of people or persons causing the problem(s)

    Address of people/person

    Nature of complaint i.e. noise / graffiti / abusive / behaviour / control of pets / parking / litter etc. Please detail exactly what happened and what you saw or heard.

    Have you contacted another agency?

    If yes, please state which agency you have contacted i.e. Police / Social Services / Environmental Services / Dog Wardens etc...

    Police Incident Number (if applicable)

    What time and date did the incident occur?

    Do you have any specific communication needs we need to be aware of?

    If yes, please state your requirements:

    Do you require communication to be provided in an alternative format (e.g. British Sign Language, different language, large print, Braille or audio CD)?

    Eastlight will process the information you have provided for the following purposes: to enable us deal effectively with the issues you have reported, to actively work towards managing safer communities along with our obligations as a registered social landlord and for crime prevention and detection purposes.
    For further information regarding how we may use, store, process and share your personal information, please see Our Privacy Policy or our Anti-Social Behaviour policy, found in the Supporting Documents panel on the right.

    Supporting documents

    Click on the links below to download helpful information about Anti-social Behaviour:

    Anti-social incident diary log

    Contact us

    Please contact our Customer Service Centre to report concerns you may have about ASB or Hate Crime.

    If it is an emergency, or you witness a serious crime, please call the Police on 999 immediately.

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