Moving home

Moving home

We want the process of you moving into a new home to be as simple and stress-free as possible. To find out more about the moving home process, please read the information below.

Signing your tenancy

Once you have been offered a property, you will be asked to complete a pre-tenancy interview and affordability check with one of our neighbourhood and lettings advisors. During the interview you will be given further information about the property and the services we provide.

You will be asked to:

  • Provide two forms of identification, including a photo of all tenants
  • Provide proof of any Benefits you are receiving, if applicable
  • Bank statements
  • Immigration documents if applicable

Once your home is ready-to-let (brought up to the required standard), you will be invited into our office to sign your new Tenancy Agreement.  We now operate any day tenancies, so your tenancy will commence on the day you sign up.

You will then have a sign up interview where you will:

  • Provide one week’s full rent in advance plus any pro rata rent
  • Complete a Housing Benefit form, if applicable
  • You, and your partner if the tenancy is in both your names, will be required to have your photo taken for proof of ID.

You will then be given the keys and emailed a copy of your Tenancy Agreement and Sign Up Document. Your rent card will follow within seven days, and a Welcome Visit from your Neighbourhood Coordinator will be arranged within four weeks of you moving into your new home.

If you are receiving Universal Credit then you will be required to inform the Department of Work & Pensions of the commencement of your tenancy.

Moving in

Your new Tenancy Agreement and the information provided in your tenancy sign up email will explain yours and our obligations about the use, repair and maintenance of your home. Download the document called ‘What you should expect from your new home’ from the Supporting Documents section of this page to find out more.

Gas and electrical checks

Previous tenants’ fixed gas and electrical appliances will have been removed, and a full gas and electrical inspection will have been carried out.  You will be provided with a gas and electrical certificate when moving into your new home.

Moving out of your home

Ending your tenancy with Greenfields is very simple. Please find out how to do it by contacting us. Please note:

  • If a tenant goes into a care home, the 4-week notice period will start from the date they become a permanent resident. We will require confirmation in writing from a representative at the home
  • We will inspect the property before and after you leave. This is to establish the general condition of the property and identify any works that need doing before you move. Download the document called ‘Moving Out – Your Checklist’ from the Supporting Documents section of this page to find out more.

Please don’t leave any debt on gas or electric cards, as you may be charged to recover the costs.

We wish you a very happy start in your new home.

Supporting documents

Click on the links below to download helpful information on moving home:

Contact us

Contact the Greenfields team on the information below:

Email us

Text us

07860 024511

Connect with us

Call us on 01376 535400 or visit our social media pages by clicking on the buttons below.

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

Self-service portal

If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

Self-service portal

Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

Customer service

Latest news

Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

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