Moving home

Moving home

We want the process of you moving into a new home to be as simple and stress-free as possible. To find out more about the moving home process, please read the information below.

Covid-19 Update

All non-essential house moves were put on hold until recently, following Government advice.  We’re glad to say that they have now resumed, but there are changes that we’ve made to the process below to help to keep you and our staff safe.

These include:

  • Checking if you are currently self-isolating, showing symptoms or shielding, as this may prevent you from being able to move safely
  • Carrying out all checks and processes over the phone and by email, wherever possible
  • Asking you to send us photos of your ID and your face so we can ensure you are the correct applicant
  • Carrying out Virtual Viewings of properties
  • Completing sign ups digitally rather than in person.

We will do all we can to support you throughout the process to make it go as smoothly as possible.  However, there may be some delays due to the changes we are having to put in place, so we thank you in advance for your patience.

Signing your tenancy

Before you sign your tenancy, you may be asked to complete a pre-tenancy interview and affordability check with one of our lettings advisors or tenancy coordinators. During the assessment you will be given further information about the property and the services we provide.

You will be asked to provide:

  • Two forms of identification, including a photo of all tenants
  • Proof of any benefits you are receiving, if applicable
  • Bank statements
  • Immigration documents, if applicable

Once your home is ready-to-let (brought up to the required standard), and you have accepted the property we will then send you a copy of the tenancy agreement you will be expected to sign along with any other relevant property safety certificates we are required to issue to you before you move in (energy performance certificate and gas safety paperwork).  You will be invited into our office to sign your new Tenancy Agreement.  The sign up process is now digital and you will receive all documents via email.  We now operate “any day” tenancies, so your tenancy could commence on the day you sign up.

You will then have a sign-up interview where you will:

  • Provide one week’s full rent in advance plus any pro rata rent
  • Make a Housing Benefit/Universal Credit application, if applicable.

You, and your partner (if the tenancy is in both your names) will be required to have your photo taken for proof of ID.

You will then be given the keys and emailed a copy of your signed Tenancy Agreement and other sign-up documents.  Your rent card will follow within seven days, and a Welcome Visit from your Tenancy or Support Coordinator will be arranged within four weeks of you moving into your new home.

If you are already receiving Universal Credit then you will be required to inform the Department of Work & Pensions of the commencement of your tenancy immediately.

Moving in

Your new Tenancy Agreement and the information provided in your tenancy sign-up email will explain your obligations as well as ours about the use, repair and maintenance of your home. Download the document called ‘What you should expect from your new home’ from the Supporting Documents section of this page to find out more.

Gas and electrical checks

A full gas and electrical inspection will have been carried out before you move in.

Moving out of your home

Ending your tenancy with Greenfields is very simple. Please find out how to do it by contacting us or reading the Ending Your Tenancy with Greenfields leaflet in the supporting documents section on this page. Please note:

  • If a tenant goes into a care home, the 4-week notice period will start from the date they become a permanent resident and once we have received confirmation in writing from a representative at the home.  To discuss this further, please contact your Tenancy Coordinator
  • We will inspect the property before and after you leave. This is to establish the general condition of the property and identify any works that need doing before you move.  We will need to take photographs of the property.

Download the document called ‘Moving Out – Your Checklist’ from the Supporting Documents section of this page to find out more about what is required from you when moving out of your home.

We wish you a very happy start in your new home.

Supporting documents

Click on the links below to download helpful information on moving home:

Contact us

Contact the Greenfields team on the information below:

Email us

Text us

07860 024511

Connect with us

Call us on 01376 535400 or visit our social media pages by clicking on the buttons below.

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

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If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

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Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

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Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

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