Paying your rent

Paying your rent

You can make a payment or check your account balance by logging into ‘My Greenfields’. Rent should be paid weekly, fortnightly, or monthly in advance.

Eastlight Community Homes

On 1 July 2020, Greenfields Community Housing and Colne Housing merged to form Eastlight Community Homes.

If you are a Greenfields resident, please continue using your usual contact methods, as they continue to work. Your services, including those featured on this page, continue to be available

Covid 19 Update

Please contact us if you think you may be unable to pay your rent. The Government has introduced new legislation while this national emergency takes place, which includes postponing both scheduled Court hearings and evictions until further notice. As always, the important thing is to keep in touch with us, as we offer a range of advice and support and may be able to put you in touch with other support agencies who can also help.

Please see our Coronavirus FAQs here:

Paying your rent

One of the easiest ways to pay your rent is online. Use My Greenfields to check what you owe before clicking on Make A Payment to pay.

Your Rent Payment Plan is located in the ‘Supporting documents’ box and shows you the due dates for fortnightly and 4-weekly payments.

My Greenfields


My Greenfields

Use My Greenfields to check your account and make payments.


  • Allpay website. Make sure you have your 19-digit swipe card reference number ready, as this is your payment reference. Access Allpay using this link: Allpay
  • Allpay app. You can download a handy app from the Apple App store or Google Play before paying at the touch of a button. You can save your payment numbers and amounts and bank card details to pay conveniently at any time, 24/7.

If you cannot pay online, you can pay your rent by:

  • Phone. Call 0330 041 6497. You will need your 19-digit reference card. Debit or credit cards are accepted.
  • Post Office.
  • Pay Point. Any store with the Pay Point sign will accept cash payment. You will need your swipe card to make a payment and receipts should be kept as proof of payment. Learn more about Pay Point by clicking this link: Pay Point

Direct Debit

Due to our office closure, we are currently unable to process new Direct debit instructions received.

Standing Order

Please contact us and we will provide you with our bank details so you can set up a Standing Order with your bank online. Alternatively, please fill in a Standing Order form and hand this into your bank directly. Please make sure you quote your rent reference number on the Standing Order paperwork or your bank will be unable to process your request.

Rent-free weeks

All residents receive four rent free weeks within a financial year. If you pay your rent by Direct Debit or it has been calculated monthly, then the rent free weeks will already be factored into your monthly rent payments.

Universal Credit 

Your rent letter will include your new payments in the Appendix. Please log on to your Journal and update the housing costs element with these figures. Greenfields does not have access to your Journal, so we cannot do this for you. Please make sure you put in the correct figures, or your future payments may be affected.

Rent debt

There are a number of reasons why you could get into rent debt. If you’re in debt, whatever the reason, please contact us straight away.

Our Income Team will offer advice and support to help you to pay off your debt. Please don’t ignore any advice given or attempts to contact you, as getting into rent debt is a breach of your tenancy agreement with us. It is important that you are open and honest with us, so that we can agree a suitable payment plan together.


  • What if I want to keep track of my charges and payments?

    You can sign up or log onto My Greenfields. Here, you can view your rent statements and make payments. You can also message us, book repairs and change your personal details. Just visit to register or log in.

  • I pay monthly and I don’t know how much to pay?

    We will help you calculate the payments. Please send a message on My Greenfields or email to confirm the payments. Alternatively, call 01376 535400 and ask to speak to your Income Advisor. Rent free weeks will be included, so please don’t reduce them in December and March

  • What if I pay by direct debit?

    We will recalculate your payments based on your new rent and send you a letter confirming the amount at least two weeks before we collect the payment from your bank account. Your Direct Debit is calculated for the whole financial year and includes the Rent Free weeks.

  • What should I do if I receive Universal Credit?

    Your rent letter will include your new payments in the appendix at the end. Please log on to your journal and update the housing costs element with those figures. We do not have access to your journal, so we cannot do this for you. Please enter the figures correctly – your future payments to you could be reduced if there is an error.

  • What should I do if I receive housing benefit?

    If your Housing Benefit is paid direct to Greenfields, we will notify your local authority of the new charges. If your Housing Benefit is paid directly to yourself or you have only recently requested for it to be paid to us, please supply a copy of your increase letter to your local authority.

  • Is anyone consulted about these changes?

    Yes. The Community Gateway Group, led by residents, have voted in favour of the increase. The Board has also supported the decision.

  • I pay service charges. Are these affected?

    You will receive information about your service charges in your rent letter in a few weeks. They are intended to cover the cost of providing these services, and Greenfields does not make a profit on them.

  • I am a Greenfields shared owner. What’s happening with my rent?

    Your rent will go up by 2.7%.

  • Why has my rent gone up?

    For the last four years, your rent has been reduced by 1% each year in line with government policy. During this period, we have made savings while ensuring we still provide you with good services.
    However, every year inflation changes, and this means the cost of providing services such as repairs and maintenance changes. Government policy now allows housing associations to increase rent by a limited amount over inflation, and most of this increase will cover this.

    The rest will go towards our investment plans, including in new services and improvements to your home. This includes replacing approximately 300 heating systems, 80 bathrooms, 60 kitchens and 750 front doors. We plan to carry out 150 rewires and spend £430,000 on aids and adaptations to help you stay independent in your home. We also plan to invest more than £100,000 in our communities and build approximately 220 new homes in mid and north Essex for those who need them.

  • I’m a Greenfields tenant. What’s happening with my rent?

    From 6 April 2020, your rent will increase by 2.7%. You will receive your rent letter with full details from late February, but we wanted to give you the opportunity to plan future household budgets now.
    If you receive full Housing Benefit or Universal Credit, your payments will be reassessed based on your new rent. You will need to update your local authority or Universal Credit journal, and we’ve provided further details later in this FAQ.

    If you’re worried that you will not be able to pay rent, then we offer a range of support including financial advice and a service which ensures you receive the benefits you entitled to. Simply email or call 01376 535400 and we will help.

  • Where can I find my Allpay reference number?

    Your Allpay reference number is the 19 digit number on your rent card. If you need a new rent card or just want the reference number, you can log onto My Greenfields by clicking here: My Greenfields or contact the Customer Service Team .  You can find our contact details by clicking here: Contact us

    For more information about your rent click on the link here: Paying your rent

  • When are the rent-free weeks?

    The rent-free weeks are the weeks beginning:

    21st December 2020

    28th December 2020

    22nd March 2021

    29th March 2021

    You can find our Payment Plan by clicking this link: Payment Plan

  • My Housing Benefit entitlement is changing. How much do I need to pay?

    We can only work out your revised payments once you have received a letter from your Council to advise of your new benefit entitlement. When you have this information, please contact the Income Team for further advice.

    If you pay by Direct Debit, we will calculate your new Direct Debit amounts taking into account your weekly rent, rent free weeks and any Housing Benefit that you receive. We will then send you a letter about 14 days before we change your payment to the new amount.

  • If I am in arrears, am I still entitled to the rent-free weeks?

    Yes. All Greenfields residents are in receipt of 4 rent free weeks within the financial year, however we ask that payments continue to be made through these weeks to reduce any outstanding debt.

    For more information click on the link here: Paying your rent

  • Are rent-free weeks included in Direct Debit payments?

    Yes –  we charge 48 weeks of the year. 48 divided by the 12 months = 4. We therefore collect 12 equal monthly payments of 4 week’s rent.

Supporting documents

Contact us

Contact the Greenfields team on the information below:

My Greenfields

Visit My Greenfields

Email us

Text us

07860 024511

Connect with us

Call us on 01376 535400 or visit our social media pages by clicking on the buttons below.

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

My Greenfields

If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

My Greenfields

Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

Customer service

Latest news

Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

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