Paying your rent

Paying your rent

You can make a payment or check your account balance by logging into ‘My Greenfields’. Rent should be paid weekly, fortnightly, or monthly in advance.

Paying your rent

One of the easiest ways to pay your rent is online. Use My Greenfields to check what you owe before clicking on Make A Payment to pay.

Your Rent Payment Plan is located in the ‘Supporting documents’ box and shows you the due dates for fortnightly and 4-weekly payments.

Online

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My Greenfields

Use My Greenfields to check your account and make payments.
  • Allpay website. Make sure you have your 19-digit swipe card reference number ready, as this is your payment reference. Access Allpay using this link: Allpay
  • Allpay app. You can download a handy app from the Apple App store or Google Play before paying at the touch of a button. You can save your payment numbers and amounts and bank card details to pay conveniently at any time, 24/7.

If you cannot pay online, you can pay your rent by:

  • Phone. Call 0330 041 6497. You will need your 19-digit reference card. Debit or credit cards are accepted.
  • Post Office.
  • Pay Point. Any store with the Pay Point sign will accept cash payment. You will need your swipe card to make a payment and receipts should be kept as proof of payment. Learn more about Pay Point by clicking this link: Pay Point

Direct Debit

If you’d like to pay via Direct Debit, give us a call and fill in a Direct Debit form. You can download this form from the ‘Supporting documents’ box on the right of the page.

Standing Order

Please contact us and we will provide you with our bank details in order for you to set up a Standing Order with your bank.

Alternatively, you can fill in a Standing Order form. Download this form from the ‘Supporting documents’ box on the right of the page.

Once you’ve completed the form, hand it into your bank. Please make sure you quote your rent reference number on the Standing Order paperwork or your bank will be unable to process your request.

Rent-free weeks

All residents receive four rent free weeks within a financial year. If you pay your rent by Direct Debit or it has been calculated monthly, then the rent free weeks will already be factored into your monthly rent payments.

Universal Credit Payments this year

Important note: For this rent year (1 April 2019 to 5 April 2020) the maximum amount you may receive in Universal Credit for housing will not be sufficient to cover all rent payments due.

This is because there are 53 Mondays in the rent year, but the Universal Credit Regulations 2013 calculate housing costs based on 52 weeks a year, before adjusting for rent free weeks.

This is unfortunately outside the control of Greenfields and is the position for all tenants of landlords claiming Universal Credit who pay a weekly rent and service charge. You will therefore need to budget for this difference.

Rent debt

There are a number of reasons why you could get into rent debt. If you’re in debt, whatever the reason, please contact us straight away.

Our Income Team will offer advice and support to help you to pay off your debt. Please don’t ignore any advice given or attempts to contact you, as getting into rent debt is a breach of your tenancy agreement with us. It is important that you are open and honest with us, so that we can agree a suitable payment plan together.

Rent

  • Why don’t my Universal Credit payments cover the full years rent this year?

    For this rent year (1st April 2019 to 5th April 2020) the maximum amount you may receive in Universal Credit for housing will not be sufficient to cover all rent payments due. This is because there are 53 Mondays in the rent year, but the Universal Credit Regulations 2013 calculate housing costs based on 52 weeks a year, before adjusting for rent free weeks. This is unfortunately outside the control of Greenfields and is the position for all tenants claiming Universal Credit and paying a weekly rent and service charge. You will therefore need to budget for this difference.

    For more information click on the link here: Paying your rent

     

  • Where can I find my Allpay reference number?

    Your Allpay reference number is the 19 digit number on your rent card. If you need a new rent card or just want the reference number, you can log onto My Greenfields by clicking here: My Greenfields or contact the Customer Service Team .  You can find our contact details by clicking here: Contact us

    For more information about your rent click on the link here: Paying your rent

  • When are the rent-free weeks?

    The rent-free weeks are the weeks beginning:

    16th December 2019

    23rd December 2019

    23rd March 2020

    30th March 2020

    You can find our Payment Plan by clicking this link: Payment Plan

    Universal Credit Payments this year

    Important note: For this rent year (1st April 2019 to 5th April 2020) the maximum amount you may receive in Universal Credit for housing will not be sufficient to cover all rent payments due. This is because there are 53 Mondays in the rent year, but the Universal Credit Regulations 2013 calculate housing costs based on 52 weeks a year, before adjusting for rent free weeks. This is unfortunately outside the control of Greenfields and is the position for all tenants claiming Universal Credit and paying a weekly rent and service charge. You will therefore need to budget for this difference.

    For more information click on the link here: Paying your rent

  • My rent and Housing Benefit entitlements are changing. How much do I need to pay?

    Your Housing Benefit entitlement will also be recalculated for the new financial year. We can’t work out your new payments until you have received a letter from your council to advise of the new year’s benefits. make sure you have your letter to hand when you call in to speak to your Income Advisor.

    If you pay by Direct Debit, we will calculate your new Direct Debit amounts taking into account your weekly rent, rent free weeks and any Housing Benefit that you receive. We will then send you a letter about 14 days before we change your payment to the new amount.

    Universal Credit Payments this year

    Important note: For this rent year (1st April 2019 to 5th April 2020) the maximum amount you may receive in Universal Credit for housing will not be sufficient to cover all rent payments due. This is because there are 53 Mondays in the rent year, but the Universal Credit Regulations 2013 calculate housing costs based on 52 weeks a year, before adjusting for rent free weeks. This is unfortunately outside the control of Greenfields and is the position for all tenants claiming Universal Credit and paying a weekly rent and service charge. You will therefore need to budget for this difference.

    For more information click on the link here: Paying your rent

  • If I am in arrears, am I still entitled to the rent-free weeks when paying by direct debit?

    Yes. All Greenfields residents are in receipt of 4 rent free weeks within the financial year, however we ask that payments continue to be made through these weeks to reduce any outstanding debt.

    For more information click on the link here: Paying your rent

  • Are rent-free weeks included in Direct Debit payments?

    Yes –  normally we charge 48 weeks of the year. 48 divided by the 12 months = 4. We therefore collect 12 equal monthly payments of 4 week’s rent. However this financial year 2019/2020 there are 49 weeks rent you need to pay. The calculation for this is your weekly rent multiplied by 49 divided by 12. This is because there are 53 Mondays in this financial year instead of 52.

    Universal Credit Payments this year

    Important note: For this rent year (1st April 2019 to 5th April 2020) the maximum amount you may receive in Universal Credit for housing will not be sufficient to cover all rent payments due. This is because there are 53 Mondays in the rent year, but the Universal Credit Regulations 2013 calculate housing costs based on 52 weeks a year, before adjusting for rent free weeks. This is unfortunately outside the control of Greenfields and is the position for all tenants claiming Universal Credit and paying a weekly rent and service charge. You will therefore need to budget for this difference.

    For more information click on the link here: Paying your rent

Supporting documents

Contact us

Contact the Greenfields team on the information below:

My Greenfields

Visit My Greenfields

Email us

csc@greenfieldsch.org.uk

Text us

07860 024511

Connect with us

Call us on 01376 535400 or visit our social media pages by clicking on the buttons below.

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

My Greenfields

If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

My Greenfields

Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

Customer service

Latest news

Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

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