Paying your rent

Paying your rent

The majority of our properties are rented by our tenants. Rent can be paid weekly, fortnightly or monthly in advance.

Paying your rent

One of the easiest ways to pay your rent is online. Use the Self Service Portal to check what you owe before clicking on the Allpay button on the portal to log in and pay.

Your Rent Payment Plan is located in the ‘Supporting documents’ box and shows you the due dates for fortnightly and 4-weekly payments.


Self Service Portal

Use our Self-Service Portal to check your account, print or download your statements and make payments. Read our Self Service Portal Guide to get started.
  • Allpay website. Make sure you have your 19-digit swipe card reference number ready, as this is your payment reference. Access Allpay using this link: Allpay
  • Allpay app. You can download a handy app from the Apple App store or Google Play before paying at the touch of a button. You can save your payment numbers and amounts and bank card details to pay conveniently at any time, 24/7.

If you cannot pay online, you can pay your rent by:

  • Phone. Call 0330 041 6497. You will need your 19-digit reference card. Debit or credit cards are accepted.
  • Post Office.
  • Pay Point. Any store with the Pay Point sign will accept cash payment. You will need your swipe card to make a payment and receipts should be kept as proof of payment. Learn more about Pay Point by clicking this link: Pay Point

Direct Debit

If you’d like to pay via Direct Debit, give us a call and fill in a Direct Debit form. You can download this form from the ‘Supporting documents’ box on the right of the page.

Standing Order

Please contact us and we will provide you with our bank details in order for you to set up a Standing Order with your bank.

Alternatively, you can fill in a Standing Order form. Download this form from the ‘Supporting documents’ box on the right of the page.

Once you’ve completed the form, hand it into your bank. Please make sure you quote your rent reference number on the Standing Order paperwork or your bank will be unable to process your request.

Rent-free weeks

Unless there are special circumstances, you don’t have to pay rent for four weeks per year. If you pay by Direct Debit, rent-free weeks will already be factored into your monthly rent payment.

Universal Credit Payments this year

Important note: For this rent year (1 April 2019 to 5 April 2020) the maximum amount you may receive in Universal Credit for housing will not be sufficient to cover all rent payments due.

This is because there are 53 Mondays in the rent year, but the Universal Credit Regulations 2013 calculate housing costs based on 52 weeks a year, before adjusting for rent free weeks.

This is unfortunately outside the control of Greenfields and is the position for all tenants of landlords claiming Universal Credit who pay a weekly rent and service charge. You will therefore need to budget for this difference.

Rent debt

There are a number of reasons why you could get into rent debt. If you’re in debt, whatever the reason, please contact us straight away.

Our income team will offer help and support to help you to pay off your debt. Please don’t ignore any advice given or attempts to contact you, as getting into rent debt is a breach of your tenancy agreement with us. It is important that you are open and honest with us, so that we can agree a suitable payment plan together.

Supporting documents

Contact us

Contact the Greenfields team on the information below:

Self-service portal

Visit our self service portal

Email us

Text us

07860 024511

Connect with us

Call us on 01376 535400 or visit our social media pages by clicking on the buttons below.

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

Self-service portal

If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

Self-service portal

Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

Customer service

Latest news

Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

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