Our repairs service aims to keep your home safe and secure, and supports you to maintain it to a good standard.
Making repairs to your home
We carry out non-emergency repairs from 8am to 4pm on Mondays to Thursdays, and 8.30am to 4pm on Fridays.
There are also appointments available on Saturdays, 9am to 12pm, and Wednesdays, 4pm to 7pm. These require at least one week’s notice.
If your home requires a non-emergency repair, please log on to your Self Service Portal to report it and schedule a time for our tradespeople to visit your home.
If the repair is an emergency, or you cannot book the work using the Self Service Portal, then please use our Live Chat option at the bottom right of your screen during office opening hours, email us or call our Customer Service Centre.
Our experienced tradesmen have put together a series of hand how to guides explaining how to carry out simple repairs in your home. To see them, please click on the following link: https://www.greenfieldsch.org.uk/you-and-your-home/repairs/repair-your-home-video-guide
- Emergency repairs will be carried out within 24 hours
- Appointed repairs will be carried out within 40 calendar days
- Planned repairs will be carried out within 90 days
Examples of types of repairs
A repair is considered to be an emergency where there is a serious risk to your health, safety or security or where there is risk of serious damage to your home. Examples include heating system failure or no water supply.
Examples of appointed repairs include replacing your toilet, basin, bath or shower;or fixing a garage roof.
These apply to fencing and concrete works only.
If you aren’t going to be at your home when we carry out external works, please let us know beforehand. If it is unnecessary for you to be there at the time of the repair/ inspection, it will be classed as an “all-day“ appointment.
When the inspector / tradesperson has attended they will leave a card confirming the work or inspection has been completed.
If repairs are reported as a result of a crime, please obtain a crime reference number from the police (we will be unable to visit without this number). Subject to circumstance, the repair may still be re-chargeable to you.
Download our repair services leaflet by clicking the relevant link under the ‘Supporting documents’ section on the right.
The Greenfields Property MOT is a similar concept to a vehicle MOT, where a general check is carried out on all key components within your home, to ensure it is safe and secure. The aim is to reduce the amount of repairs we make to your home, which will be more convenient for you; and to save time and money for us. We will also discuss your repair responsibilities and where works are rechargeable. Where appropriate, we will do an MOT where we are concerned about the overall condition of your home and the high or low use of our repairs service.
We also do MOTs as part of our Mutual Exchange process (swapping your home with another resident).
We highly recommend that you take out home contents insurance, to prevent loss or damage to your belongings. My Home Contents Insurance offers discounted premiums for tenants.
You will not have to pay any excess charges and you may be able to claim back the costs of repairs that are your responsibility, including rechargeable repairs.
Find out more by getting in touch with My Home Content Insurance through the details below:
Call: 0345 450 7288
Visit the website by clicking this link: www.thistlemyhome.co.uk
Click the links below to download helpful information about looking after your home:
Please use our self-service portal (SSP) to report repairs, make your own appointments and check their progress.
Please don’t use this to report emergency repairs, damp or condensation. For emergency repairs, please call us:
Connect with us
Call us on 0800 970 6050 or 01376 535400, or visit our social media pages by clicking on the buttons below.
What is a Community Gateway Association?
We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.