Repairs that you could be charged for

Repairs that you could be charged for

You are responsible for keeping your home in good repair, good decorative order and clean inside. This means paying for or rectifying damage other than that caused by normal “wear and tear”.

How does it work?

We will discuss any recharges with you before beginning work.

Examples of rechargeable repairs are

  • If you report an electrical repair that our electrician determines was needed as a result of a defective appliance in your home.
  • If you report a drainage problem and the blockage is the result of something that you or any visitors have done. For example, hair in the bath or sink waste; excessive toilet paper, wipes, fat and other materials being flushed or poured down the waste pipe or drain
  • If you are locked out of your home for any reason and need us to help you gain entry
  • If external drainage gullies become blocked (e.g. by leaves and food waste) and need to be cleared
  • Nicotine-stained electrical fittings
  • Damaged floor covering supplied by us
  • Reinstating walls and ceiling finishes to a standard acceptable to us.

We recommend that you allow us to carry out the work, as opposed to other companies, so that we can ensure it is carried out competently and to a standard that meets the relevant regulations. If you choose to have it carried out elsewhere, please contact us to discuss the process in full as you may need our consent, depending on the repairs required.

Our experienced tradesmen have put together a series of handy how to guides explaining how to carry out simple repairs in your home. To see them, please click on the following link:

Making a payment

You are required to pay for the work in advance, unless it affects your health and safety. If you pay in advance, you won’t be charged an administration fee. You can pay by:

Debit/credit card – in our office or over the phone.

Post office – by cash, cheque or card.

PayPoint outlet – by cash or debit card using your rent payment card.

Cheque – made payable to Greenfields Community Housing. Please write your rent reference number and address on the back.

Payments made for our Handyperson Service will show on your statements as “AllPay”.

Home Contents Insurance

Why do I need it?

If you are a tenant who rents, then your landlord may not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one.

Contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen so home contents insurance can help provide peace of mind.

To help you decide whether home contents insurance is right for you, we’ve have teamed up with Thistle Tenant Risks, and Allianz Insurance plc who provide the My Home Contents Insurance Scheme, a specialist Tenants Contents Insurance policy.

The My Home Contents Insurance Scheme can offer you insurance for the contents of your home including cover for items such as furniture, carpets, curtains, clothes, bedding, electrical items, jewellery, pictures and ornaments.

How do I get further information?

Please visit for more information or to request a call back.

The National Housing Federation is an Appointed Representative of Thistle Insurance Services Ltd. Thistle Insurance Services Limited is authorised and regulated by the Financial Conduct Authority FRN 310419. Registered in England under No. 00338645. Registered office: Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. Thistle Insurance Services Ltd is part of the PIB Group.

Supporting documents

Click below to download helpful information about repairs to your home:

Contact us

Contact the Greenfields team on the information below:

My Greenfields

Visit My Greenfields

Email us

Text us

07860 024511

Connect with us

Call us on 0800 970 6050 or 01376 535400, or visit our social media pages by clicking on the buttons below.

What is a Community Gateway Association?

We give our residents the chance to be actively involved with Greenfields and have a say on how things are done. We provide additional opportunities and resources to our residents, beyond the development and maintenance of their homes. Click the button below to learn more.

My Greenfields

If you’re a Greenfields resident, you can pay your rent or report a repair by logging into your online account here. Click below.

My Greenfields

Our customer service team

Our customer service centre is open 8:30am to 5:00pm, Monday to Friday, for all enquires. Click the button below to get in touch.

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Latest news

Learn about the latest from Greenfields and what’s happening in your community. Click below to find out about our latest news and events.

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